But du cours
Master a set of methods and tools to analyze a situation for improvement and formalize an appropriate action plan.
Acquis d'apprentissage visés
Know the main problem-solving methods and tools Be able to describe a problem (QQOQCCP, PARETO) Know how to analyze and identify the root causes of a problem (5M, 5 Whys, etc.) Be able to generate and select ideas: brainstorming, decision matrix Know how to develop and monitor an improvement action plan
Programme
What is a problem? Problem-solving methods: DMAIC, A3, 8D Focus on the 8D method and associated tools Brainstorming, QQOQCCP, PARETO, Cause-and-effect diagram, 5 Whys, fault tree, solution tree, decision matrix, weighted voting, GANTT, SMART objectives/indicators Managing a working group (roles: facilitation, secretariat, time management, logistics) Case study: in groups of 4/5 students
Modalités d'évaluation
Project-based learning (problem-solving) Oral presentation Submission of a report
Bibliographie
Rémi Bachelet - MOOC MARP https://gestiondeprojet.pm/
Supports
Course support (ppt) Case studies