But du cours
To know how to design, implement, and manage a quality and performance management system
Acquis d'apprentissage visés
— Analyze the internal and external context of an organization — Determine strategic orientations, policies, and objectives of an organization — Design and describe a management system through the process approach — Identify, assess, and control QHSE risks at the process level — Develop a global performance management system (QHSE/CSR)
Prérequis
General knowledge of business Information research / bibliography Project management (PDCA, GANTT planning) Problem-solving methods
Programme
— History and concepts of quality — Implementing ISO 9001:2015 certification — Analyzing a context, defining a strategy, and drafting a quality policy — Mapping and describing processes (SIPOC, risk analyses, monitoring) — Improving operational performance — Quality toolbox – Lean Management (5S, Kaizen, SMED, Just-in-Time, Kanban, Agile methods, etc.)
Modalités d'évaluation
1 individual grade 1 project grade
Bibliographie
— La boîte à outils de la qualité – 4th ed., Broché – Grand livre, February 5, 2020 — Les outils de la performance industrielle, Eyrolles Edition, March 2008 — ISO 9001, ISO 9002, ISO 9004 standards — EFQM Model
Supports
Course materials Regulations and standards